Introduction
Trust Your Family PLLC ("we," "us," "our," or "the Firm") is committed to protecting the privacy and confidentiality of our clients' personal and sensitive information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us regarding estate planning, guardianship, probate, business succession, and other legal matters.
As a law firm, we are bound by professional rules of conduct and attorney-client privilege, which impose strict obligations regarding the confidentiality of client information. This Privacy Policy supplements those professional obligations and describes our practices in accordance with applicable privacy laws.
Information We Collect
Personal Information
When you engage our services or contact us, we may collect the following types of personal information:
Contact Information: Name, mailing address, email address, telephone numbers, and emergency contact information.
Identification Information: Date of birth, Social Security number, driver's license number, passport information, and other government-issued identification.
Financial Information: Bank account information, investment account details, real estate holdings, business interests, income information, assets, liabilities, and tax information.
Family and Relationship Information: Information about your spouse, children, parents, beneficiaries, heirs, guardians, trustees, and other family members or individuals relevant to your legal matters.
Health Information: Medical history, health conditions, disability information, and healthcare directives when relevant to guardianship, estate planning, or special needs planning.
Legal Information: Information about prior legal matters, existing legal documents, court proceedings, business entities, contracts, and other legal arrangements.
Professional Information: Employment history, business ownership, professional licenses, and retirement account information.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
Device and Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and access times.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website traffic, and understand user preferences. You can control cookies through your browser settings.
Information from Third Parties
We may receive information about you from third parties, including:
- Financial institutions and advisors
- Healthcare providers
- Government agencies and courts
- Other professionals involved in your legal matters (accountants, financial planners, etc.)
- Family members or representatives acting on your behalf
How We Use Your Information
We use the personal information we collect for the following purposes:
- Legal Services: To provide estate planning, guardianship, probate, business succession planning, and other legal services you have requested.
- Client Communication: To communicate with you about your legal matters, appointments, document reviews, deadlines, and billing.
- Document Preparation: To prepare wills, trusts, powers of attorney, healthcare directives, business agreements, court filings, and other legal documents.
- Legal Compliance: To comply with applicable laws, regulations, court orders, legal processes, and professional obligations.
- Conflict Checks: To identify potential conflicts of interest before accepting representation.
- Practice Management: To manage our client relationships, maintain accurate records, process payments, and improve our services.
- Website Functionality: To operate and improve our website, analyze usage patterns, and enhance user experience.
- Marketing Communications: With your consent, to send newsletters, legal updates, and information about our services. You may opt out at any time.]
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to perform our legal services under our engagement agreement with you.
- Legal Obligations: Processing is required to comply with applicable laws, regulations, court orders, and professional rules.
- Legitimate Interests: Processing is necessary for our legitimate business interests in providing legal services, preventing fraud, and managing our practice, provided such interests are not overridden by your privacy rights.
- Consent: Where required by law, we obtain your explicit consent before processing certain types of sensitive information.
How We Share Your Information
We maintain strict confidentiality of client information and only share your information in limited circumstances:
With Your Consent
We may share your information with third parties when you provide explicit authorization, including:
- Family members or beneficiaries you designate
- Financial advisors, accountants, or other professionals assisting with your legal matters
- Financial institutions for account transfers or asset management
Service Providers
We may share information with trusted service providers who assist us in operating our practice, including:
- Document management and storage services
- IT support and cybersecurity providers
- Payment processors and billing services
- Court filing services and legal research platforms
- Professional liability insurance carriers
All service providers are contractually obligated to maintain confidentiality and security of your information.
Legal and Professional Obligations
We may disclose your information when required by:
- Court orders, subpoenas, or legal process
- Government agencies or regulatory authorities
- Professional conduct rules and ethics requirements
- Prevention of fraud, crime, or harm to persons or property
Business Transfers
In the event of a merger, acquisition, sale of assets, or transfer of our practice, client information may be transferred to the successor entity, subject to continuing confidentiality obligations.
With Other Professionals
When representing you, we may share relevant information with opposing counsel, mediators, judges, court personnel, and other parties involved in your legal matters as necessary to provide effective representation.
Attorney-Client Privilege
Communications between you and Trust Your Family PLLC may be protected by attorney-client privilege. This privilege protects confidential communications made for the purpose of obtaining legal advice. We take all reasonable measures to maintain this privilege and will not waive it without your consent, except as required by law or professional rules.
Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:
- Encrypted data transmission and storage
- Secure document management systems
- Access controls and authentication procedures
- Regular security assessments and updates
- Employee training on confidentiality and data protection
- Secure disposal of physical and electronic records
Despite our safeguards, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.
Data Retention
We retain client information for as long as necessary to:
- Provide ongoing legal services
- Comply with legal and regulatory requirements
- Fulfill our professional obligations
- Defend against potential claims or disputes
Generally, we retain client files for a minimum of seven years after the conclusion of representation, or longer if required by law or the nature of the legal matter. Estate planning documents and related files may be retained indefinitely to serve future needs of clients and their families.
When information is no longer needed, we securely destroy or anonymize it in accordance with our record retention policies and applicable laws.
Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Right to Access: Request copies of your personal information we hold.
- Right to Correction: Request correction of inaccurate or incomplete information.
- Right to Deletion: Request deletion of your personal information, subject to legal and professional retention requirements.
- Right to Restrict Processing: Request limitation on how we use your information.
- Right to Data Portability: Request transfer of your information to another service provider in certain circumstances.
- Right to Object: Object to processing of your information based on legitimate interests.
- Right to Withdraw Consent: Withdraw previously given consent for processing.
- Right to Opt-Out: Opt out of marketing communications at any time.
To exercise these rights, please contact us using the information provided below. Please note that certain rights may be limited by attorney-client privilege, legal obligations, or legitimate business needs.
We will respond to your request within thirty (30) days, or as otherwise required by applicable law. We may need to verify your identity before processing your request.
Children's Privacy
Our services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from minors except when necessary to provide legal services (such as in guardianship or estate planning matters involving minor beneficiaries). When we work with minors, we do so in accordance with applicable laws and professional responsibilities.
Third-Party Websites
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell personal information as defined by California law.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Right to Correct: You have the right to request correction of inaccurate personal information.
Right to Limit Use of Sensitive Information: You have the right to limit our use of sensitive personal information, subject to legal and professional obligations.
To exercise these rights, please contact us at the information provided below. We will verify your identity before processing requests.
International Data Transfers
Our practice is based in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States and acknowledge that U.S. privacy laws may differ from those in your country.
Additional Information
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new "Last Updated" date. Material changes will be communicated to active clients through email or other appropriate means. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Trust Your Family PLLC
2121 Eisenhower Avenue, Suite 301
Alexandria, VA 22314571-56-TRUSTprivacy@trustyourfamily.com
Privacy Officer: John W. Heck
For general inquiries about our legal services, please use the contact information above. We will respond to privacy-related inquiries within a reasonable timeframe.
Complaints
If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, you have the right to file a complaint with:
- Our Firm: Contact our Privacy Officer using the information above.
- Regulatory Authorities: You may file a complaint with your state bar association or applicable data protection authority.
